01
Removing the wait
Problem
Surgery appointment slots meant waiting days for routine advice.
How we solved it
Doctors are reachable remotely around the clock, so members aren't limited by surgery hours.
Case study · 10Telehealth
#HEALTH Now UK
A UK telehealth subscription that puts a GP on call for the whole family, day or night, from first symptom to prescription.
- Client
- Hashtag Health
- Industry
- Healthcare · Telehealth
- Platform
- iOS · Android
- Timeline
- 18 weeks
- Outcome
- Round-the-clock GP access for members and their children
- 24/7Doctor availability, every day
- U18Children included on one plan
- 18 wksFrom kickoff to launch
01
Overview
#HEALTH Now UK is Hashtag Health's subscription GP service. Members speak to a qualified doctor remotely at any hour, for themselves or their children under 18, and leave with advice, a treatment plan and, when needed, a prescription sent to a pharmacy or to their door. We delivered the member app for iPhone and Android and the admin dashboard behind it.
02
The challenge
Waiting days for a GP slot, then travelling to a surgery, doesn't fit around work, school runs or travel. Hashtag Health wanted a subscription that removes both the wait and the trip, and that carries the patient all the way to medication rather than stopping at advice.
03
Our approach
We kept the member experience to a few clear steps (book, consult, get treated) and let the subscription handle access, so members never have to think about cost per visit.
04
How we built it
3 steps, from architecture to launch.
- 01
A member app on Flutter
One codebase covers booking, consultations, history and family profiles on iPhone and Android.
- 02
Subscriptions through the stores
RevenueCat manages in-app subscriptions and unlocks unlimited consultations on both platforms.
- 03
Operations dashboard
A React admin lets the team manage member accounts, backed by a Node.js and TypeScript API on MongoDB.
05
Problem → How we solved itTechnical challenges
02
One plan for the family
Problem
Parents needed cover for their children as well as themselves.
How we solved it
A single membership covers the account holder and dependants under 18, each with their own profile.
03
Ending at treatment, not advice
Problem
Advice is little help if getting the medicine is still a chore.
How we solved it
GPs can prescribe within the app, with the prescription routed to a nearby pharmacy or delivered.
06
6 screensScreens
07
5 featuresWhat we shipped
- 01
GP on call
Remote consultations at any hour from a phone, tablet or laptop, with no limit on visits.
- 02
Family cover
Add children under 18 to one membership.
- 03
Assessment and a plan
Doctors assess symptoms and history, then recommend a treatment plan.
- 04
Prescriptions
Sent to a local pharmacy or delivered to the member's address.
- 05
Bookings and records
Book, review past consultations and manage profiles, with an admin view for the care team.
08
Tech stack
- Flutter
- iOS and Android member app
- React
- Care-team admin panel
- Node.js + TypeScript + MongoDB
- API and member data
- RevenueCat
- In-app subscriptions
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